Category: Tips, Guides & Tutorials

Practical guides, tutorials, and tips for successful sourcing, supplier negotiation, and supply chain management.

  • Hiring in China: Remote Employee or Sourcing Agent?

    Before we start — this isn’t an advertisement.
    I’m simply sharing my observations and experiences after years of helping overseas brands work with China. You can judge for yourself which model fits your business better.


    1. The Background

    Recently, I came across a job post from a U.S. company hiring a remote logistics coordinator in Yangjiang, China.
    The job offered flexible hours, one weekly evening meeting with the U.S. team, and paid around $1,350 per month.

    That caught my attention — because that’s roughly the same range many Western companies pay when hiring a sourcing agent or sourcing team.
    So the question naturally comes up:

    Should you hire your own remote employee in China, or work with a professional sourcing agent?


    2. Cost: Almost the Same, but That’s Not the Whole Story

    At first glance, hiring someone directly looks cost-effective. $1,350 per month sounds reasonable — especially when compared to an agency charging around $1,000–$1,500 per month for similar service.

    But cost alone doesn’t tell the full story.
    When you hire an individual, you’re not only paying their salary — you’re also taking on hidden costs: training time, supervision, HR management, turnover risk, and sometimes even cultural misunderstandings.

    A sourcing agent, on the other hand, usually works on a project or retainer basis — you pay for results, not for managing someone’s day-to-day performance.


    3. Management: A Remote Employee Is Still an Employee

    If you’ve ever managed a remote team member — especially across continents — you know how hard it is.
    Time zone differences, unclear accountability, internet issues, and personal matters (sick leave, family emergencies, etc.) all add friction.

    With an individual employee, you have to manage all that.
    With a sourcing agent, you don’t. You’re paying for outcomes — not for attendance.


    4. Capability: One Person vs. a Team

    No matter how talented your remote hire is, a single person can only handle so much.
    A sourcing agent, however, typically has a team — people who specialize in sourcing, quality control, design, logistics, and supplier communication.

    That means if one person is unavailable, your project doesn’t stop.
    And when challenges arise (e.g., factory negotiation, packaging revision, or freight delays), a team can handle it faster and more effectively.


    5. Reliability and Continuity

    This is something most Western brands underestimate.
    When you hire an individual, there’s always a chance they’ll move on — maybe to a better-paying job, or to start their own side business.

    With a registered sourcing company, you’re signing with a legally established entity.
    They have a reputation to protect, a system to maintain, and processes to ensure your project continues smoothly, even if one staff member leaves.


    6. Control and Transparency

    One argument I often hear is:

    “If I hire someone directly, I’ll have more control.”

    That’s true — in theory.
    But in practice, managing someone remotely from thousands of miles away often gives you less visibility, not more.

    A good sourcing agent should provide structured updates, reports, and traceable communication.
    That kind of transparency is often more consistent than managing a single person informally.


    7. So, Which One Is Better?

    It depends on your stage and priorities.
    If you already have strong supply chain experience in China and can manage people effectively, hiring directly might give you more flexibility.

    But if you value efficiency, reliability, and focus, working with a sourcing agent (or a sourcing team) usually delivers better long-term outcomes — with less management overhead.


    Final Thoughts

    Every company is different — there’s no one-size-fits-all answer.
    But if you’re still deciding between these two models, think about what you really want to spend your time on:

    Do you want to manage people, or manage results?


    What do you think?
    Have you tried hiring someone in China directly, or worked with a sourcing agent before?
    I’d love to hear your experience — share your thoughts below 👇

  • Got Scammed on Alibaba? Maybe You Use It Wrong

    “If you treat Alibaba like Amazon or Costco, don’t be surprised when you get burned.”

    That’s the blunt truth most new buyers don’t want to hear. Every week, frustrated entrepreneurs post:

    “I got scammed on Alibaba!”
    “Never trust Alibaba again!”
    “Stop using 1688—it’s all fake!”

    Sure, some stories are real. But here’s the uncomfortable part: Alibaba didn’t scam them. Their approach did.


    Alibaba Is Not a Store — It’s a Digital Jungle

    Alibaba is not Amazon. It’s not Costco. It’s not Best Buy.
    It’s basically a digital Yellow Pages for factories (99% are small or medium businesses), trading companies, and middlemen.

    Expect fake product photos, copy-pasted descriptions, duplicated listings, and “factories” that are really just someone with a laptop in a coffee shop.
    Add language barriers, slow replies, hidden minimum orders, and unpredictable shipping — it’s easy to see why first-timers get lost.

    Alibaba was founded in the late 1990s to connect Chinese manufacturers with the world, not to act as a retail platform.
    So when someone cries, “I got scammed on Alibaba,” it’s basically saying, “I trusted a random Craigslist ad.”


    How Professionals Really Use Alibaba and 1688

    At TOM SOURCING in Shanghai, we use 1688 and Alibaba almost weekly —
    but rarely buy directly.

    Instead, we treat these platforms like a radar: map industries, find price ranges, locate production hubs, and understand supply clusters.
    It’s a research tool, not a shopping cart.

    When we find promising suppliers, we don’t just ask for a quote.
    We verify business licenses, production capabilities, and sometimes do on-site visits.

    Trust isn’t built in a chat window — it’s built in a factory.

    Many overseas buyers skip this step because it costs time and money.
    That’s exactly why they pay much more later — in delays, defects, or outright scams.


    The Real Problem Isn’t Alibaba — It’s Expectations

    Buyers expect to click, pay, and receive perfection like on Amazon.
    But sourcing is not shopping — it’s supply chain management.

    Factories are manufacturers, not customer service reps.
    They operate under a different culture, language, and business logic.

    Fail to respect that, and you’ll blame the wrong thing.


    So, How Should You Use Alibaba?

    Think of Alibaba as your map, not your marketplace.

    • Use it to understand pricing trends.
    • Use it to locate potential suppliers.
    • Then verify them through samples, audits, or a trusted sourcing partner.

    Skip verification? You’re gambling.
    Respect the process? You’re building a real supply chain.


    Final Thoughts

    Alibaba isn’t evil — it’s misunderstood.
    The platform reflects reality: a messy, vast, and sometimes brilliant manufacturing ecosystem.

    Use it wrong, and it burns you.
    Use it right, and it can unlock incredible value.

    So stop whining about scams and start learning the rules of the jungle.

    Need someone who’s walked this jungle a thousand times?
    We’ve got your back. Drop a comment if you’ve ever been burned — let’s swap survival stories.

  • Why We Politely Decline Certain Inquiries: A Sourcing Team’s Perspective

    Introduction
    “Hi, I just need you to contact this factory in China for me. I already emailed them, but they didn’t respond. I only need the WeChat of the owner and maybe a video call. Shouldn’t take more than 2 minutes. I’ll pay you $15.”

    If you’re a sourcing or procurement professional, you’ve probably come across requests like this. We certainly have.

    As a professional sourcing team based in Shanghai, serving clients across Europe, Australia, and North America, we’d like to share why we gracefully turn down this kind of request — and what kind of clients we do look forward to working with.


    Who We Are
    At TOM SOURCING, we provide full-spectrum supply chain services: sourcing, supplier vetting, product development, sampling, QC, warehousing, and logistics. We have our own office and warehouse in Shanghai and have served hundreds of clients since 2020, from small beauty brands to large-scale industrial firms.

    We’re not freelancers — we’re a structured team with clear SOPs, defined roles, and long-term relationships with both clients and suppliers.


    Why We Decline “Just Contact This Factory” Projects

    1. We’re Not Factory Insiders

    Clients often assume that, because we are based in China, we must have personal relationships with every factory. That’s not how this works. Factories don’t respond (even to locals) unless you’re bringing real business. If they didn’t respond to your email, it’s probably for a reason.

    Sourcing professionals build trust with factories over time. Our value lies in knowing which factory is worth approaching — not just getting a name on WeChat.

    2. It Devalues Professional Work

    These “2-minute” tasks are rarely 2 minutes. They often involve:

    • Identifying the real factory contact (not a trading company)
    • Bypassing auto-responders and generic inboxes
    • Making a professional introduction (often in Chinese)
    • Negotiating credibility for a cold lead

    All for $15 and no promise of future collaboration.

    We value our time, knowledge, and networks. Serious clients do too.

    3. One-Time Requests Are High Risk, No Return

    We’ve had cases where:

    • We successfully connected the client and factory
    • The client went direct and never replied
    • No compensation was offered for our time

    When information is the only thing we provide, and there’s no agreement or protection in place, the risk of being bypassed is nearly 100%.


    What We Look for in a Client

    We love working with:

    • Startup brands with long-term vision
    • NGOs with defined project scopes
    • SMEs looking for reliability and quality
    • Buyers who value transparency, not just cheap prices

    We offer value when we can provide:

    • Product strategy consultation
    • Full-stack sourcing (from factory search to doorstep delivery)
    • Ongoing order and inventory management

    Sourcing is a Process, Not a Transaction

    If you treat sourcing like a two-minute phone call, you’ll probably get:

    • A scammy supplier
    • Missed quality red flags
    • Hidden costs at customs

    But if you treat it like a process, with the right partner, you’ll get:

    • Long-term cost savings
    • Fewer headaches
    • A competitive supply chain advantage

    Final Thoughts

    We’re not here to say no — we’re here to say: let’s work the right way.

    If you’re looking for a sourcing partner who values trust, transparency, and long-term collaboration, we’d love to hear from you.