This year marks the 6th anniversary of TOM SOURCING. Over the years, we’ve learned that every client is valuable, no matter how small or infrequent their orders may seem.
Back in the second year of our company, a French client reached out to us for some OPP bags and a few samples. That year, he only placed two actual orders; the rest were samples. After that, we didn’t hear from him again.
Fast forward five years. In March this year, out of the blue, he contacted us again — this time to purchase the same OPP bags from back then. My first thought: “Oh my God! Five years later?”
Fortunately, we kept all our records. Thanks to that, we quickly processed the order and shipped everything without delay.
This story reminds us of something fundamental: we never give up on any client. Even if an order comes after five years, it’s still an opportunity. It’s a small but powerful legend in our company’s journey — proof that patience, persistence, and good record-keeping pay off.
At TOM SOURCING, every client matters. Even a five-year wait is worth the effort.