Client Background
Industry: Collectibles & Model Kits Retail
Country: France
A French collectibles store wanted to import model kits and figures from multiple brands in China. However, each brand had small quantities, and managing so many suppliers and shipments was difficult for them. They needed a reliable partner to coordinate sourcing, inspection, and shipping.
Challenges
- Numerous brands and SKUs, each with small quantities, made consolidation and logistics complex.
- Many forwarders refused to handle branded goods due to customs risks, even though all products were legitimate.
- Shipping required special export channels to comply with regulations.
- Shipments often arrived with damaged packaging or missing cartons.
- Some unreliable forwarders disappeared or went bankrupt, causing heavy losses to the client.
What We Did
- Rented a dedicated warehouse space in China to manage this client’s inventory.
- Collected products from multiple brands and suppliers, then consolidated them in our warehouse.
- Inspected each delivery upon arrival, rejecting damaged cartons.
- Reinforced cartons with protective plastic corners to prevent damage during transit.
- Upgraded our business license to include import and export rights, allowing us to ship under our own company name and ensure compliance.
- Selected stable, trusted forwarders to guarantee safer, trackable transportation.
Outcome
✅ Zero missing boxes since we took over the logistics.
✅ No more complaints about broken cartons.
✅ The client has continued working with us for over five years — relying on Tom Sourcing for end-to-end supply chain management.
Key Takeaway
This case shows how our one-stop sourcing service helps small and medium clients handle complex, fragmented supply chains — ensuring reliability, visibility, and peace of mind from order to delivery.
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